COURIER SERVICE INSURANCE

INSURANCE FOR DELIVERY SERVICES

INSURANCE Damage / Loss
Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss. Please check our Prohibited items list.

Your consignment(s) must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please click here to see our recommended guidelines.

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.

Any item traveling through our services must be able to withstand a short drop, items pass through various depots and will be handled a number of times, it is not a man and van service. Fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.

If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage may be refused. It is the senders responsibility to inform the recipient of these terms and conditions.

All claims must be brought to us via email to info@carpartcouriers.com within 3 days of receipt. Please state your carpartcouriers order/tracking number and a detailed description of the claim/complaint. Allow 7-21 working days for us to review all details of the claim before we contact you.

Wheels - if sending 2 wheels in 1 parcel, they must be sufficiently tied together to avoid them splitting during transit, if wheels are split due to insufficient packaging the insurance would be void.

If your item is damaged in transit but not the actual item that was booked with us, the insurance would be void.

If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void.

Please note Carpartcourier UK booking systems are automated by computer software, therefore Carpartcourier UK staff are unable to monitor what is being shipped, so it is the customers Responsibility to either read the terms and conditions or enquire directly via email to see if your parcel is acceptable.

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