INSURANCE Damage / Loss
Any item that is listed in our prohibited items, will be exempt
from any claim against delay, damage and loss. Please check our
Prohibited items list.
Your consignment(s) must be packed
to a professional standard. Any claim resulting from a parcel
that is not packaged to a professional standard will be
rejected. All items must be packed in a double walled box with
further padding surrounding the item. Please click here to see
our recommended guidelines.
In the event of damage all
packaging must be kept for inspection. The item must be
available for inspection in the state it was delivered, at the
address it was delivered to. If the item is moved / repaired or
if the packaging is not kept the claim will be rejected.
Any item traveling through our services must be able to
withstand a short drop, items pass through various depots and
will be handled a number of times, it is not a man and van
service. Fragile items should not be sent though our services.
Any item that is damaged as a result of a fall, with the
packaging intact will therefore be declined. Please see our
packaging guidelines.
If the outside packaging is intact,
then any claim for damage to the consignment will be invalidated
as the internal packaging would not have been sufficient to
protect the product.
The recipient must sign 'UNCHECKED'
for all parcels that he/she is unable to check when the driver
delivers.
If the box or packaging is clearly damaged on
delivery, it is of paramount importance the recipient must sign
for as 'DAMAGED' otherwise any claim for damage may be refused.
It is the senders responsibility to inform the recipient of
these terms and conditions.
All claims must be brought to
us via email to info@carpartcouriers.com within 3 days of
receipt. Please state your carpartcouriers order/tracking number
and a detailed description of the claim/complaint. Allow 7-21
working days for us to review all details of the claim before we
contact you.
Wheels - if sending 2 wheels in 1 parcel,
they must be sufficiently tied together to avoid them splitting
during transit, if wheels are split due to insufficient
packaging the insurance would be void.
If your item is
damaged in transit but not the actual item that was booked with
us, the insurance would be void.
If any one of the
following items in this list is collected by a driver you are
then liable to be surcharged and your parcel returned. No refund
of postage will be made and compensation claims will be void.
Please note Carpartcourier UK booking systems are automated
by computer software, therefore Carpartcourier UK staff are
unable to monitor what is being shipped, so it is the customers
Responsibility to either read the terms and conditions or
enquire directly via email to see if your parcel is acceptable.
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