INSURANCE Damage / Loss
Any item that is listed in our prohibited items, will be exempt
from any claim against delay, damage and loss. Please check our
Prohibited items list.
Your consignment(s) must be packed
to a professional standard. Any claim resulting from a parcel
that is not packaged to a professional standard will be
rejected. All items must be packed in a double walled box with
further padding surrounding the item. Please click here to see
our recommended guidelines.
In the event of damage all
packaging must be kept for inspection. The item must be
available for inspection in the state it was delivered, at the
address it was delivered to. If the item is moved / repaired or
if the packaging is not kept the claim will be rejected.
Any item traveling through our services must be able to
withstand a short drop, items pass through various depots and
will be handled a number of times, it is not a man and van
service. Fragile items should not be sent though our services.
Any item that is damaged as a result of a fall, with the
packaging intact will therefore be declined. Please see our
packaging guidelines.
If the outside packaging is intact,
then any claim for damage to the consignment will be invalidated
as the internal packaging would not have been sufficient to
protect the product.
The recipient must sign 'UNCHECKED'
for all parcels that he/she is unable to check when the driver
delivers.
If the box or packaging is clearly damaged on
delivery, it is of paramount importance the recipient must sign
for as 'DAMAGED' otherwise any claim for damage may be refused.
It is the senders responsibility to inform the recipient of
these terms and conditions.
All claims must be brought to
us via email to info@carpartcouriers.com within 3 days of
receipt. Please state your carpartcouriers order/tracking number
and a detailed description of the claim/complaint. Allow 7-21
working days for us to review all details of the claim before we
contact you.
Wheels - if sending 2 wheels in 1 parcel,
they must be sufficiently tied together to avoid them splitting
during transit, if wheels are split due to insufficient
packaging the insurance would be void.
If your item is
damaged in transit but not the actual item that was booked with
us, the insurance would be void.
If any one of the
following items in this list is collected by a driver you are
then liable to be surcharged and your parcel returned. No refund
of postage will be made and compensation claims will be void.
Please note CarPartCouriers.co.uk booking systems are automated
by computer software, therefore CarPartCouriers.co.uk staff are
unable to monitor what is being shipped, so it is the customers
Responsibility to either read the terms and conditions or
enquire directly via email to see if your parcel is acceptable.
Collection & Delivery:
Via our Quote & Book system our website takes all booking data
as per the customers instructions.
If you have any notes
on collection or delivery - please add to the booking so we can
notify the courier
If the collection failes please email
or text to advise and we will reschedule for the next available
date for you.
CarPartCouriers.co.uk can only delivery to a
full street address. We cannot deliver to a PO Box. If a
consignment is collected and returned for this reason, no refund
will be given.
Collections are between 8am - 6pm Monday
to Friday. Deliveries are Monday to Sunday between 8am - 6pm.
Consignments collected and or delivered in certain areas in
Scotland, Wales, Cornwall and Offshore Islands may be subject to
a 24 hour delay.
If the collection fails it is the
customers responsibility to inform CarPartCouriers.co.uk, we will
then re book for the next convenient time the customer is
available for collection. No refund / discount will be given for
failed collections.
In the event the recipient is not at
the delivery address when the driver delivers they will either
leave with a neighbour or return the parcel to the depot. Some
of the carriers we use may leave a calling card advising of the
action that has been taken, but this is not guaranteed.
Customs Clearance:
You are pre paying for the postage charges of your consignment/s
only. CarPartCouriers.co.uk has no control over any customs queries
or charges that may arise. Customs charges must be paid in
addition by the sender or receiver before delivery is made.
CarPartCouriers.co.uk reserve the right to pass these charges
directly onto the person that placed the order. If you do not
wish to pay the charges and the consignment is returned, all
return charges will also be passed on.
Surcharges
By
agreeing to the weight of your consignment/s you are pre paying
for the postage. If the consignment/s is heavier or larger, the
goods will be returned to sender and no refund of postage
provided.
You are pre paying for the postage charges. Any
Customs charges will be passed on in addition should they arise.
We may supply documentation to accompany your shipment. You will
be advised of this at the time of ordering. This must go with
the shipment, if not your shipment could be delayed and the
carrier may well charge you a higher premium direct.
Delay / Damage / Loss:
Any item that is listed in our prohibited items, will be exempt
from any claim against delay, damage and loss. Please check our
Prohibited items list.
Consignments collected and or
delivered in certain areas in Scotland, Wales, Cornwall and
Offshore Islands may be subject to a 24 hour delay.
Your
consignment/s must be packed to a professional standard. Any
claim resulting from a parcel that is not packaged to a
professional standard will be rejected. All items must be packed
in a double walled box with further padding surrounding the
item.
In the event of damage all packaging must be kept
for inspection. The item must be available for inspection in the
state it was delivered, at the address it was delivered to. If
the item is moved / repaired or if the packaging is not kept the
claim will be rejected.
Any item travelling through our
services must be able to withstand a short drop, fragile items
should not be sent though our services. Any item that is damaged
as a result of a fall, with the packaging intact will therefore
be declined. Please see our packaging guidelines.
If the
outside packaging is intact, then any claim for damage to the
consignment will be invalidated as the internal packaging would
not have been sufficient to protect the product.
The
recipient must sign 'UNCHECKED' for all parcels that he/she is
unable to check when the driver delivers.
If the box or
packaging is clearly damaged on delivery, it is of paramount
importance the recipient must sign for as 'DAMAGED' otherwise
any claim for damage will be refused. It is the senders
responsibility to inform the recipient of these terms and
conditions.
All claims must be brought to us via email to
info@carpartcouriers.co.uk within 3 days of receipt. Please
state your CarPartCouriers.co.uk order/tracking number and a
detailed description of the claim/complaint. Allow 2 working
days for us to review all details of the claim before we contact
you.
Liability & Claims
Each service comes with a
limited amount of Transit cover (insurance) £20.00. If you
require additional cover this can be increased to £50 during the
booking process.
Transit cover applies to per consignment
only and not per parcel within a multi parcel consignment.
In
the event of a claim, a cost invoice will be needed to prove the
value of the consignment/s and photos must be supplied for all
damage claims. [Learn how to screen print] a useful tool for
emailing cost invoices instead of posting.
If the item is not
sufficiently packed, the claim will be rejected. Please check
our guidelines before ordering.
If the item is not correctly
labelled, the claim will be rejected.
Please check our
Prohibited items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be
exempt from our liability cover.
All claims must be brought
to us via email to info@carpartcouriers.co.uk within 3 days of
receipt. Please state your CarPartCouriers.co.uk order/tracking
number and a detailed description of the claim/complaint. Allow
2 working days for us to review all details of the claim
before we contact you.
Liability Continued:
The person placing the order is responsible for the information
entered. CarPartCouriers.co.uk will not be held responsible for
wrong information that is entered and no refunds will be given
in this instance.
You are prepaying for the postage charges
and CarPartCouriers.co.uk applies these charges on your behalf to
our account with the relevant carrier. We are not liable for any
customs charges that may arise.
Liability is limited to the
negligence of the company carrying the goods. This is then
limited to the customer who placed the order with
CarPartCouriers.co.uk
.
Loss or damage under the following conditions will not be
covered:
Act of God
Consequences of war
Insufficient
packaging / Incorrect labelling
Prohibited contents
CarPartCouriers.co.uk will deal with the person who placed the order
only.
Liability is limited to the cost of sending the item
only and to the Insured value if a claim is raised. We will not
be liable for any further claim for any loss of profit,
administrative inconvenience, disappointment, or indirect or
consequential loss or damage arising out of any problem in
relation to the service you ordered.
Delay /
Damage / Loss:
Any item
that is listed in our prohibited items, will be exempt from any
claim against delay, damage and loss. Please check our
Prohibited items list.
Consignments collected and or
delivered in certain areas in Scotland, Wales, Cornwall and
Offshore Islands may be subject to a 24 hour delay.
Your
consignment/s must be packed to a professional standard. Any
claim resulting from a parcel that is not packaged to a
professional standard will be rejected. All items must be packed
in a double walled box with further padding surrounding the
item.
In the event of damage all packaging must be kept
for inspection. The item must be available for inspection in the
state it was delivered, at the address it was delivered to. If
the item is moved / repaired or if the packaging is not kept the
claim will be rejected.
Any item travelling through our
services must be able to withstand a short drop, fragile items
should not be sent though our services. Any item that is damaged
as a result of a fall, with the packaging intact will therefore
be declined. Please see our packaging guidelines.
If the
outside packaging is intact, then any claim for damage to the
consignment will be invalidated as the internal packaging would
not have been sufficient to protect the product.
The
recipient must sign 'UNCHECKED' for all parcels that he/she is
unable to check when the driver delivers.
If the box or
packaging is clearly damaged on delivery, it is of paramount
importance the recipient must sign for as 'DAMAGED' otherwise
any claim for damage will be refused. It is the senders
responsibility to inform the recipient of these terms and
conditions.
All claims must be brought to us via email to
info@carpartcouriers.co.uk within 3 days of receipt. Please
state your CarPartCouriers.co.uk order/tracking number and a
detailed description of the claim/complaint. Allow 2 working
days for us to review all details of the claim before we contact
you.
Liability & Claims
Each service comes with a
limited amount of Transit cover (insurance) £20.00. If you
require additional cover this can be increased to £50 during the
booking process.
Transit cover applies to per consignment
only and not per parcel within a multi parcel consignment.
In
the event of a claim, a cost invoice will be needed to prove the
value of the consignment/s and photos must be supplied for all
damage claims. [Learn how to screen print] a useful tool for
emailing cost invoices instead of posting.
If the item is not
sufficiently packed, the claim will be rejected. Please check
our guidelines before ordering.
If the item is not correctly
labelled, the claim will be rejected.
Please check our
Prohibited items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be
exempt from our liability cover.
All claims must be brought
to us via email to info@carpartcouriers.co.uk within 3 days of
receipt. Please state your CarPartCouriers.co.uk
order/tracking
number and a detailed description of the claim/complaint. Allow
2 working days for us to review all details of the claim
before we contact you.
Liability Continued:
The person placing the order is responsible for the information
entered. CarPartCouriers.co.uk will not be held responsible for
wrong information that is entered and no refunds will be given
in this instance.
You are prepaying for the postage charges
and CarPartCouriers.co.uk applies these charges on your behalf to
our account with the relevant carrier. We are not liable for any
customs charges that may arise.
Liability is limited to the
negligence of the company carrying the goods. This is then
limited to the customer who placed the order with
CarPartCouriers.co.uk
.
Loss or damage under the following conditions will not be
covered:
Act of God
Consequences of war
Insufficient
packaging / Incorrect labelling
Prohibited contents
CarPartCouriers.co.uk will deal with the person who placed the order
only.
Liability is limited to the cost of sending the item
only and to the Insured value if a claim is raised. We will not
be liable for any further claim for any loss of profit,
administrative inconvenience, disappointment, or indirect or
consequential loss or damage arising out of any problem in
relation to the service you ordered.
Complaints:
We aim to provide outstanding customer service. If you have any
complaint about the service you have received from us, please
contact the Managing Director.
Severability
If any part of
these terms and conditions is found to be unenforceable as a
matter of law, the enforceability of any other part of these
terms and conditions will not be affected.
Governing Law
These terms and conditions and any contract between us shall be
governed by and interpreted in accordance with English Law and
the English Courts shall have jurisdiction over any disputes
between us.
Statutory Rights
These terms and conditions
are in addition to your statutory rights as a consumer which
remain unaffected.
Booking:
Making A
Purchase Booking a service could not be easier. Just browse our
site and click on any service that you wish to buy and put it
into the shopping cart. After you have finished your selection,
click on "Checkout" and you will be asked for a few details that
we need to be able to satisfy the order.
We accept
Credit/Debit card payments and PayPal. We use PayPal to process
all transactions for your security and for ours.
For high
volume regular users we can offer a prepaid account system.
We do not charge for Card or PayPal payments.
Carpartcouriers.co.uk
Delivery Schedule Pick up time: 08:00 -
18:00 Monday to Friday (no collections on bank holiday’s)
Delivery Schedule: 1 - 2 days - 5
days a week.
General items
which are prohibited from shipment:
Active Mobile Phones Outside The EU
Aerosol
Aftershaves
Air Bag
Amber
Ammunition
Animals Or Organisms Of Any
Form (Alive Or Dead)
Antiques
Any Articles (Or Part Of
Them) That Are Made Up Of China, Glass, Porcelain, Earthenware
Or Other Similar Materials
Any Item Containing Petrol
(Liquid, Gas Or Fumes)
Aromatherapy Oil
Art
Bank Card
Basin
Basins
Batteries
Beds & Headboards
Biological
Samples
Birds
Boiler/Boilers
Bottles
Bulbs
Camera
Camping Gas All Types
Canvas Print
Cash, Credit Cards,
Debit Cards
Ceramics/Figures/Figurines
Chainsaw
Cheques
China/Porcelain
Chocolate
Christmas Crackers
Clock
Coffee Machines
Computer Monitor/Monitors/Imac
Concrete
Confectionery
Counterfeit Currency
Covid Test
Credit/Debit/Cash Cards
Crockery/Pots/Pottery
Crystal
Dangerous Goods
Delicate Items
Detergent
Diamonds
Diffuser
Documents
Domestic Appliances (Washing Machines,
Dryers, Fridges, Ovens)
Driving Licence
Drugs (Including
Prescription)
Fiberglass
Fire Crackers
Fire
Extinguisher
Firearms
Fireworks
Fish (Live Or Dead)
Fish Tank
Fishing Rods
Flammable Goods
Fragile Items
(All)
Fragrance
Framed Painting/Photograph
Furniture
(Including Flat-Packed)
Furs
FXS
Gems Or Gemstones
Glass (DPD Local)
Glass/Glassware
Granite Products
Hamper
Hazardous Goods
Hover Board/Swegway/Segway
Human
Flesh
Human Remains
Infectious Substances
Item
Described As "Unknown"
Ivory
Jewellery Including Watches
Juice
Kayaks
Knives
Ladders
Lampshades
Legal Or
Business Documents
Lenses
Lighter
Lights/Lighting/Lamps/Chandeliers
Liquids/Creams/Oils
Lottery Tickets
Machines
Magnets
Marble Products
Mattresses
Meat
Medical Equipment
Men's Fragrances
Microscope
Microwave
Milk Powder (Formula)
Mirror
Mobile Phone/Mobile Phones With Or Without Sim To Any Address In
Turkey/Pakistan/Ecuador
Money/Cash/Currency/Vouchers
Nail
Varnish/Polish
Oil
Ornament
Over Head Projector
Packaging/Media Packaging
Paint
Painting/Pictures
Passport
Perfumes
Perishable Goods (All)
Personal
Effects - Including Personal Belongings Or Personal Items
Pewter Figures
Picture Frames
Plant/S
Poster
Precious Metals (Gold/Silver/Platinum Etc.)
Print
Printer
Toner/ Ink Cartridges
Projector
Real Fur
Replica
Weapons
Resin
Scanner
Seatbelt Tensioner
Settee
Sewing/Knitting Machine
Shower Screen
SIM Cards
Slush
Syrup
Slush Syrup
Sofa
Spectacles
Stamps (Unless
Franked)
Stoneware
Suitcase
Suitcases/ Flight Cases
(Not Acceptable As Packaging)
Surf Board
Telescope
Television
Tickets
Tiles
Tobacco And Tobacco Products
Toilets
Torches
Trees
Turntables
TV
Vase
Velux
Vermiculite Board
Vouchers With A Face Value
Washbasin (DPD Local, ExpressPak)
Watch
Water
Weapons
Window
Window Frame
Wooden Items (Australia)
Items which are
not
prohibited from shipment but
with special
provisions:
Amplifiers - maximum Parcel Protection value for damages is
£200.00, up to £2,500.00 for lost items.
Apple Mac - maximum
Parcel Protection value for damages is £200.00, up to £2,500.00
for lost items. iMacs are on the prohibited list and not
protected for loss or damage.
Banjo - maximum Parcel
Protection value for damages is £100.00, up to £1,000.00 for
lost items. Banjo must be sent in a hard case.
Cello -
maximum Parcel Protection value for damages is £100.00, up to
£1,000.00 for lost items. Cello must be sent in a hard case.
Guitar - maximum Parcel Protection value for damages is £100.00,
up to £1,000.00 for lost items. Guitar must be sent in a hard
case.
Violin - maximum Parcel Protection value for damages is
£100.00, up to £1,000.00 for lost items. Violin must be sent in
a hard case.
Beauty Products
Clothing
Fabric
Gift
Nail Products
Skincare
Toys
CUSTOMER ACCOUNTS AVAILABLE BUT NOT REQUIRED
ASK US ABOUT OUR 10% DISCOUNT FOR REGULAR CUSTOMERS
Third Floor, 207 Regent St, London, W1B 3HH
020 337 19057
(NOT REQUIRED)
accounts can be created at checkout with your order details!
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