CAR PART COURIER'S TERMS AND CONDITIONS

OUR TERMS AND CONDITIONS

INSURANCE Damage / Loss
Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss. Please check our Prohibited items list.

Your consignment(s) must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please click here to see our recommended guidelines.

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.

Any item traveling through our services must be able to withstand a short drop, items pass through various depots and will be handled a number of times, it is not a man and van service. Fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.

If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage may be refused. It is the senders responsibility to inform the recipient of these terms and conditions.

All claims must be brought to us via email to info@carpartcouriers.com within 3 days of receipt. Please state your carpartcouriers order/tracking number and a detailed description of the claim/complaint. Allow 7-21 working days for us to review all details of the claim before we contact you.

Wheels - if sending 2 wheels in 1 parcel, they must be sufficiently tied together to avoid them splitting during transit, if wheels are split due to insufficient packaging the insurance would be void.

If your item is damaged in transit but not the actual item that was booked with us, the insurance would be void.

If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void.

Please note CarPartCouriers.co.uk booking systems are automated by computer software, therefore CarPartCouriers.co.uk staff are unable to monitor what is being shipped, so it is the customers Responsibility to either read the terms and conditions or enquire directly via email to see if your parcel is acceptable.

Collection & Delivery:
Via our Quote & Book system our website takes all booking data as per the customers instructions.

If you have any notes on collection or delivery - please add to the booking so we can notify the courier

If the collection failes please email or text to advise and we will reschedule for the next available date for you.

 CarPartCouriers.co.uk can only delivery to a full street address. We cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.

Collections are between 8am - 6pm Monday to Friday. Deliveries are Monday to Sunday between 8am - 6pm.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

If the collection fails it is the customers responsibility to inform CarPartCouriers.co.uk, we will then re book for the next convenient time the customer is available for collection. No refund / discount will be given for failed collections.

In the event the recipient is not at the delivery address when the driver delivers they will either leave with a neighbour or return the parcel to the depot. Some of the carriers we use may leave a calling card advising of the action that has been taken, but this is not guaranteed.

Customs Clearance:
You are pre paying for the postage charges of your consignment/s only. CarPartCouriers.co.uk has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. CarPartCouriers.co.uk reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.
Surcharges

By agreeing to the weight of your consignment/s you are pre paying for the postage. If the consignment/s is heavier or larger, the goods will be returned to sender and no refund of postage provided.

You are pre paying for the postage charges. Any Customs charges will be passed on in addition should they arise.
We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Delay / Damage / Loss:
Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss. Please check our Prohibited items list.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item.

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.
Any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the senders responsibility to inform the recipient of these terms and conditions.
All claims must be brought to us via email to info@carpartcouriers.co.uk within 3 days of receipt. Please state your CarPartCouriers.co.uk order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.
Liability & Claims

Each service comes with a limited amount of Transit cover (insurance) £20.00. If you require additional cover this can be increased to £50 during the booking process.
Transit cover applies to per consignment only and not per parcel within a multi parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims. [Learn how to screen print] a useful tool for emailing cost invoices instead of posting.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.
If the item is not correctly labelled, the claim will be rejected.
Please check our Prohibited items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our liability cover.
All claims must be brought to us via email to info@carpartcouriers.co.uk within 3 days of receipt. Please state your CarPartCouriers.co.uk order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.

Liability Continued:
The person placing the order is responsible for the information entered. CarPartCouriers.co.uk will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
You are prepaying for the postage charges and CarPartCouriers.co.uk applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with CarPartCouriers.co.uk
.
Loss or damage under the following conditions will not be covered:
Act of God
Consequences of war
Insufficient packaging / Incorrect labelling
Prohibited contents
 CarPartCouriers.co.uk will deal with the person who placed the order only.
Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Delay / Damage / Loss:
Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss. Please check our Prohibited items list.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item.

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.
Any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the senders responsibility to inform the recipient of these terms and conditions.
All claims must be brought to us via email to info@carpartcouriers.co.uk within 3 days of receipt. Please state your CarPartCouriers.co.uk order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.
Liability & Claims

Each service comes with a limited amount of Transit cover (insurance) £20.00. If you require additional cover this can be increased to £50 during the booking process.
Transit cover applies to per consignment only and not per parcel within a multi parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims. [Learn how to screen print] a useful tool for emailing cost invoices instead of posting.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.
If the item is not correctly labelled, the claim will be rejected.
Please check our Prohibited items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our liability cover.
All claims must be brought to us via email to info@carpartcouriers.co.uk within 3 days of receipt. Please state your CarPartCouriers.co.uk order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.

Liability Continued:
The person placing the order is responsible for the information entered. CarPartCouriers.co.uk will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
You are prepaying for the postage charges and CarPartCouriers.co.uk applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with CarPartCouriers.co.uk
.
Loss or damage under the following conditions will not be covered:
Act of God
Consequences of war
Insufficient packaging / Incorrect labelling
Prohibited contents
 CarPartCouriers.co.uk will deal with the person who placed the order only.
Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Complaints:
We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact the Managing Director.
Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.

Booking:
Making A Purchase Booking a service could not be easier. Just browse our site and click on any service that you wish to buy and put it into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Credit/Debit card payments and PayPal. We use PayPal to process all transactions for your security and for ours.

For high volume regular users we can offer a prepaid account system.

We do not charge for Card or PayPal payments.

Carpartcouriers.co.uk
Delivery Schedule Pick up time: 08:00 - 18:00 Monday to Friday (no collections on bank holiday’s)

Delivery Schedule: 1 - 2 days - 5 days a week.

General items which are prohibited from shipment:
Active Mobile Phones Outside The EU
Aerosol
Aftershaves
Air Bag
Amber
Ammunition
Animals Or Organisms Of Any Form (Alive Or Dead)
Antiques
Any Articles (Or Part Of Them) That Are Made Up Of China, Glass, Porcelain, Earthenware Or Other Similar Materials
Any Item Containing Petrol (Liquid, Gas Or Fumes)
Aromatherapy Oil
Art
Bank Card
Basin
Basins
Batteries
Beds & Headboards
Biological Samples
Birds
Boiler/Boilers
Bottles
Bulbs
Camera
Camping Gas All Types
Canvas Print
Cash, Credit Cards, Debit Cards
Ceramics/Figures/Figurines
Chainsaw
Cheques
China/Porcelain
Chocolate
Christmas Crackers
Clock
Coffee Machines
Computer Monitor/Monitors/Imac
Concrete
Confectionery
Counterfeit Currency
Covid Test
Credit/Debit/Cash Cards
Crockery/Pots/Pottery
Crystal
Dangerous Goods
Delicate Items
Detergent
Diamonds
Diffuser
Documents
Domestic Appliances (Washing Machines, Dryers, Fridges, Ovens)
Driving Licence
Drugs (Including Prescription)
Fiberglass
Fire Crackers
Fire Extinguisher
Firearms
Fireworks
Fish (Live Or Dead)
Fish Tank
Fishing Rods
Flammable Goods
Fragile Items (All)
Fragrance
Framed Painting/Photograph
Furniture (Including Flat-Packed)
Furs
FXS
Gems Or Gemstones
Glass (DPD Local)
Glass/Glassware
Granite Products
Hamper
Hazardous Goods
Hover Board/Swegway/Segway
Human Flesh
Human Remains
Infectious Substances
Item Described As "Unknown"
Ivory
Jewellery Including Watches
Juice
Kayaks
Knives
Ladders
Lampshades
Legal Or Business Documents
Lenses
Lighter
Lights/Lighting/Lamps/Chandeliers
Liquids/Creams/Oils
Lottery Tickets
Machines
Magnets
Marble Products
Mattresses
Meat
Medical Equipment
Men's Fragrances
Microscope
Microwave
Milk Powder (Formula)
Mirror
Mobile Phone/Mobile Phones With Or Without Sim To Any Address In Turkey/Pakistan/Ecuador
Money/Cash/Currency/Vouchers
Nail Varnish/Polish
Oil
Ornament
Over Head Projector
Packaging/Media Packaging
Paint
Painting/Pictures
Passport
Perfumes
Perishable Goods (All)
Personal Effects - Including Personal Belongings Or Personal Items
Pewter Figures
Picture Frames
Plant/S
Poster
Precious Metals (Gold/Silver/Platinum Etc.)
Print
Printer Toner/ Ink Cartridges
Projector
Real Fur
Replica Weapons
Resin
Scanner
Seatbelt Tensioner
Settee
Sewing/Knitting Machine
Shower Screen
SIM Cards
Slush Syrup
Slush Syrup
Sofa
Spectacles
Stamps (Unless Franked)
Stoneware
Suitcase
Suitcases/ Flight Cases (Not Acceptable As Packaging)
Surf Board
Telescope
Television
Tickets
Tiles
Tobacco And Tobacco Products
Toilets
Torches
Trees
Turntables
TV
Vase
Velux
Vermiculite Board
Vouchers With A Face Value
Washbasin (DPD Local, ExpressPak)
Watch
Water
Weapons
Window
Window Frame
Wooden Items (Australia)

Items which are not prohibited from shipment but with special provisions:
Amplifiers - maximum Parcel Protection value for damages is £200.00, up to £2,500.00 for lost items.
Apple Mac - maximum Parcel Protection value for damages is £200.00, up to £2,500.00 for lost items. iMacs are on the prohibited list and not protected for loss or damage.
Banjo - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Banjo must be sent in a hard case.
Cello - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Cello must be sent in a hard case.
Guitar - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Guitar must be sent in a hard case.
Violin - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Violin must be sent in a hard case.
Beauty Products
Clothing
Fabric
Gift
Nail Products
Skincare
Toys

CUSTOMER ACCOUNTS AVAILABLE BUT NOT REQUIRED

ASK US ABOUT OUR 10% DISCOUNT FOR REGULAR CUSTOMERS