COURIER SERVICE DELIVERY

VEHICLE PART DELIVERY SERVICES

Collection & Delivery

Delivery Times:
95% of our standard courier service deliveries are delivered next working day, however this is not a time guaranteed service and compensation can only be paid for time guaranteed services booked as time guaranteed separately via our staff (This will also show on the label provided). Consignments collected and/or delivered in certain remote areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24-hour delay. Transit times can be checked for a booked service if a collection or delivery is to or from a remote address.

Confirmation:
Collections can only be booked for next working day or working days in advance (Mon-Fri) and you will receive an instant confirmation with the collection details, delivery details and the item being collected and the service cost paid. You will then receive confirmation that your courier service has been logged on to our system and you will also receive a barcoded label with the delivery address before 8am on the day of collection at the latest (normally the day before). The courier can also text you a time window for a collection if a mobile number is added when booking and it is requested.

Booking:
You can use our instant Quote & Book system on our website to receive a standard courier service [Here], then you can book and pay instantly online or you can contact us directly if you cannot see the collection/delivery or the service required or if you have any questions click [Here].

Times/Rebookings:
Collections & Deliveries are made on Working days only, and between 8am - 6pm (Saturday deliveries are available at an extra cost, this option is available if you contact us before booking). If the collection fails or you need to change it for any reason please contact us via our webform [Here]. email info@carpartcouriers.co.uk or WhatsApp [Here]. We will then rearrange another collection date which is convenient to the sender. Please note: We cannot rearrange a collection for the same day, weekends or after 5:30pm.

Collections:
We can collect and deliver from and to any private or business address but we do require a full and correct street address and house number/name. If there is a door access code required for the collection or delivery please add the details to the "Notes" section of the booking form or contact us directly before the collection is due. We cannot deliver or collect to or from a PO Box and international courier services will need to be arranged directly with us in advance. [Here]

Guaranteed services:
In respect of a late delivery on a time guaranteed service the customer may claim a refund of the consignment charges paid for the service selected:
Guaranteed services 25% refund
Standard non-guaranteed (estimated) services, no refund
Please note that all guaranteed services start once the consignment is collected. If the collection fails it is the customers responsibility to inform Carpartcouriers, we will then re-book for the next convenient date for the customer. No refund/discount will be given for failed collections. In the event the recipient is not at the delivery address when the driver attempts to deliver they will either leave with a neighbour or return the parcel to the depot. Some of the carriers may leave a calling card advising of the action that has been taken, but this is not guaranteed.

Third Party Collections:
Third Party Collections/Three Way Collections/Freight Forward Collections, this is where the customer is arranging a collection from a remote address. It is the customers responsibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer may incur a surcharge if an attempted collection is made from a third-party address too many times. Track & Trace will not work until the package has been collected, therefore it is the customers responsibility to keep informed by the person at the collection address when the parcel has been collected or if collection has failed and it needs to be rebooked.

Customs Clearance:
You are pre-paying for the postage charges of your consignment/s only. Carpartcouriers.co.uk has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. Carpartcouriers.co.uk reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on and any customs charges will be passed on in addition should they arise.
We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed, and the carrier may well charge you a higher premium direct.

Surcharges:
By agreeing to the weight of your consignment/s you are pre-paying for the postage. If the consignment/s is heavier or larger, the additional weight will be charged, or the delivery could also be held or returned.
Please ensure you are in and the parcel is ready for collection, failed collections and deliveries can be rebooked free of charge but if this happens continuously the service could be cancelled and surcharged.

If the consignment/s needs to be returned and this is no fault of the courier but the fault of the sender, recipient or a third party booking the service from us, then the return charge is chargeable in some cases.

CUSTOMER ACCOUNTS AVAILABLE BUT NOT REQUIRED

ASK US ABOUT OUR 10% DISCOUNT FOR REGULAR CUSTOMERS